Effective Feb. 1, Your Way Home will operate a new call center through Montgomery County’s Department of Health and Human Services, Office of Community Connections. The change will provide more direct, local expertise and responses to calls from residents experiencing homelessness. The county will hold a soft launch of the new call center starting on Jan. 15. People experiencing homelessness in Montgomery County can begin to call the new helpline number at 610-278-3522 to be connected to a coordinated entry specialist. The launch of the new helpline means that United Way of Southeastern PA’s 2-1-1 call center will no longer be the coordinated entry provider for the Your Way Home. During the soft launch, 2-1-1 will still be available, but starting Feb. 1, residents calling 2-1-1 for Your Way Home will hear a recorded message directing them to dial the new helpline number. Click here for more information about the new call center and Your Way Home’s programs. View the county press release here.
Source: Cheltenham Township; 1/11/2024